Customer Support Representative

Location: Lapu-Lapu City, Mactan Newtown Philippines
Type:Full-Time · On-Site
Schedule:Monday–Friday, 9:00 AM–6:00 PM (may vary based on business needs)
Salary:₱22,000–₱35,000 per month (depending on experience)

Overview

Tikix International is seeking a Customer Support Representative to join our growing Cebu team. We are looking for someone who is professional, customer-focused, and committed to delivering exceptional support experiences.

In this role, you will assist customers with inquiries, resolve issues efficiently, and help ensure a positive experience with our services. The ideal candidate is an excellent communicator, enjoys problem-solving, and thrives in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via email, chat, and other support channels

• Assist customers with account-related questions and service requests

• Investigate and resolve customer concerns in a timely and professional manner

• Accurately document customer interactions and maintain support records

• Escalate complex issues to the appropriate team when necessary

• Follow company procedures and service standards to ensure consistent support quality

• Collaborate with internal teams to improve customer satisfaction

• Meet established response time and service quality expectations

Requirements

• At least 1 year of customer service, customer support, or related experience preferred

• Excellent written and verbal English communication skills

• Strong problem-solving and critical-thinking abilities

• Ability to remain professional and empathetic when handling customer concerns

• Strong attention to detail and organizational skills

• Comfortable using computers and web-based applications

• Ability to work on-site in Cebu City

• Willingness to learn and adapt in a growing company environment

Nice to Have

• Experience supporting international customers

• Experience using CRM or customer support platforms such as Zendesk, Freshdesk, HubSpot, or similar tools

• Background in BPO, customer success, technical support, or client services

• Experience handling email and live chat support

Compensation & Benefits

• Competitive salary package

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)

• Paid leave credits

• Performance-based salary reviews

• Ongoing training and development opportunities

• Career advancement opportunities

• Stable, long-term employment

What We Offer

• Modern and professional office environment

• Friendly and supportive team culture

• Opportunities to grow with a fast-expanding company

• Continuous learning and skill development

• Meaningful work supporting customers around the world

Work Setup

• Full-time position

• On-site work arrangement

• Cebu City, Philippines

How to Apply

Please submit your updated resume along with a short video introduction.

Video Introduction Guidelines

Length:1–2 minutes

Please include:

• A brief introduction about yourself

• Your customer service or support experience

• A challenging customer situation you've handled and how you resolved it

• Why you'd like to join Tikix International

We value authenticity and communication skills more than production quality. A simple video recorded on your phone is perfectly acceptable.